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Service Writer/Advisor

Dream Cars Austin, established in 1999, is a family owned used car dealership with a large client base and a history of customer satisfaction. Additionally, we maintain a full Service Center open Monday through Saturday.

The Service Center reconditions vehicles to prepare them for sale.  We also service existing clientele base and new customers. We are going through an exciting time of growth and we're needing Service Advisors to meet the demand.


Responsibilities:

  • Welcome customers promptly in a professional manner.
  • Accurately record customers concerns, document information, relay to technicians.
  • Explain technical diagnosis of needed repairs to customers.
  • Provide accurate cost and estimate of completion.
  • Coordinate repair schedule with customers and staff.
  • Obtain customer approval for all repairs.
  • Order parts for repairs and notify technicians when they arrive.
  • Contact customer to receive approval for any changes in the cost estimate.
  • Review and quote pricing for regular maintenance.


Requirements:

  • 3 years minimum customer service experience required.
  • Service adviser experience preferred.
  • Parts experience is also a plus.
  • Valid Drivers license and dependable transportation.
  • Excellent written and oral communication skills.
  • ASE certification is a plus.
  • Must be able to work in a fast-paced environment.

 

Benefits:

  • Paid Time Off
  • Medical, dental and vision insurance
  • 401k plans available
  • Opportunity for growth and promotion within the company


Compensation:

  • Base salary plus incentives

 

Thank you,
Dream Cars Austin Service Center

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